1. Return Eligibility
We accept returns on most unused items within 14 days of delivery. To be eligible for a return, items must be in their original condition, with all tags and packaging intact.
2. Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products
- Perishable goods (e.g., food, flowers)
- Intimate apparel and swimwear (for hygiene reasons)
- Digital products and downloadable software
- Items marked as final sale or clearance
3. How to Initiate a Return
- Contact our support team at the email address below to request a return authorization.
- Pack the item securely in its original packaging.
- Include the original receipt or order confirmation.
- Ship the package using a trackable method to the return address we provide.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are credited to your original payment method within 5–10 business days.
6. Exchanges
If you would like to exchange an item for a different size, color, or model, please contact us and we will do our best to accommodate your request subject to availability.
7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
8. Order Cancellations
Orders may be cancelled within 12 hours of placement. After this period, the order may already be in processing and cannot be cancelled. Please contact us as soon as possible if you wish to cancel.
9. Contact Us
If you have any questions about returns or refunds, please contact us using the details provided below.